Who we are

Our website address is: https://wineandgiftsdirect.com. Wine and Gifts Direct is a trading name for Juckes of Worcester Limited

JUCKES OF WORCESTER LIMITED treat our customers privacy and security with care. By visiting our site, you are accepting and consenting to the practices described below.

Controllers Of Your Information

Any personal information provided to or gathered by Juckes of Worcester is controlled by Juckes of Worcester Limited (“Wine and Gifts Direct”, “We”, “Us”), a company registered in England and Wales (Company No. 04890717) at 3 Suffolk Lane, Abberley, Worcester, Worcestershire, WR6 6BE.

Information We Gather

When placing an order with us or otherwise interacting with our site, we may request you submit personal data to us (such as your name, email address, postal address and other). We may also record which products you are interested in and have purchased, in addition to customer and general site traffic patterns.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you need to contact us regarding your privacy information you may do so using this email address: [email protected] or by calling Tel: 01299 890113 / 890106

Examples of the types of information we gather include:

  • Information you provide to us: we collect and store information that you submit to us while using our website or in any other way (including email and telephone). This information may be provided when you order from us (by any method), browse or search our site, register for the newsletter, access your account and use its features, submit a review and other.
  • Automatic information: we collect, process and store information that is provided to us by your web browser while using our site, as well as information gathered through the use of cookies. Such information includes the IP address of your computer, the type of web browser and operating system you are using, your purchasing history, your navigation path around the site, searches you have made and other. We may also employ website statistics packages to measure your length of stay on the site and its various pages, how often you return and other.
  • Email communications: as part of our newsletter function, we receive read confirmation messages from email clients which support them. If you would like to stop receiving our newsletter, please inform us as such.
  • Telephone calls: we may choose, from time to time, to record telephone calls for training purposes and to ensure customer satisfaction.
  • Information from elsewhere: we may receive information from other sources, which may be stored.

How We Use This Information

We only use the information we obtain lawfully and in accordance with The Data Protection Act 1998. Uses include:

  • Order fulfillment
  • Customer service
  • Information provision, including promotions and offers
  • Fraud prevention
  • Age verification
  • Site optimisation
  • Customer experience and satisfaction optimisation

Who Else May See The Information

We only disclose, to the parties involved, the information needed to fulfill your orders with us. These include our delivery partner and online payment processing partner.

Data Security

When placing an order with us or accessing your account, all communication between your web browser and our server is encrypted using 128-bit SSL to ensure security of transmission. This same secure technology is employed when processing your card payments.

Email Marketting

Our regular email newsletter, which you must register for in order to receive, will include include our latest promotions and offers from time to time. If you no longer wish to receive the newsletter, please inform us as such.

Your Concerns

If you have any questions about our privacy policy, feel you have submitted incorrect information which you wish to correct or wish us to remove information which we have already received, please inform us as such.