Terms and Conditions

Ordering

Juckes of Worcester Ltd (“Juckes of Worcester”, “Us”, “We”) do not and will not sell or deliver alcohol to anyone who is, or appears to be, under the legal purchasing age of 18 years. By placing an order with us, you are confirming that you are at least 18 years of age and we reserve the right to refuse delivery if we are not sure that this is the case.

Orders can be placed using our website or by telephone. We accept most major credit cards.

Any order placed only becomes a contract once we have accepted the order and processed payment. You will be informed on the progress of you order via email. When you place an order, you are agreeing to the prices stated, subject to offers, promotions and terms. We reserve the right to refuse or cancel any order. We may change or terminate the availability of any product at any time. Payments taken for any order which is refused or canceled will be refunded in full.

Pricing

All prices on our website are listed in British Pounds Sterling and inclusive of UK VAT at the standard rate. Customers from outside the EU are responsible for taxation and duty in their respective countries. Customers purchasing in another currency will be given an exchange rate as set out by their payment card supplier, which is outside of our control.

Promotions and offers are as stated. Additional discounts are available only to trade customers, please contact us for further details.

Although we strive to ensure all prices on our site are accurate, an error may occur occasionally and a price may be incorrect. We will not be obliged to supply goods at an incorrect price. Should a pricing error occur with your order, we will contact you via email and confirm whether you wish to proceed with the updated pricing or cancel your order with a full refund for any payment taken.

We reserve the right to change pricing, offers and goods at any time, except as part of an accepted order (not including pricing errors).

Payment

Payment can be made via our website or telephone, using a credit or payment card. Trade customers may contact us for further options.

The transmission of your card details to our server and to the payment processor will be encrypted for your security.

Any paper communication will be sent to the card billing address.

Shipping & Delivery

We aim to get delivery done within 72 hours of your order being placed , normally it will be achieved much sooner. Orders of £100.00 (exc.VAT) or more will be delivered free of charge only if to a single delivery address, multiple delivery address are subject to the standard delivery charges. All other orders are delivered for a flat rate of £9.95. A specific delivery date and time may be requested but cannot be guaranteed. We may be able to notify you by telephone when delivery is going to be made, if required (courier dependent). We are not liable for any loss caused to you by late delivery or for any costs incurred as a result of a redelivery requirement which is no fault of our own.

All charges for delivery within the UK will be subject to VAT. International deliveries may be subject to local taxation, for which the customer is responsible.

Returns & Replacements

We are sure you will be delighted with your order but in the unlikely event a product needs to be returned, the following terms apply (these do no effect your statutory rights). We aim to process any returns as quickly as possible.

A full refund or replacement will be provided for any product which is faulty. We may request that faulty products are returned to us, which we will arrange at your convenience.

Please inform us of any need to return or replace an item and we will guide you through the returns process.

Cancellations will be refunded as soon as the order is returned to us in confirmed marketable condition.

Contacting Us

For any information or assistance on using our site, our products or services or to make a complaint, please contact us using the Contact Us section of this site or telephone.

Any user of this site may submit a product review, so long as it is not objectionable, illegal, obscene, abusive, defamatory, threatening, invasive of privacy, infringing of intellectual property rights or in any other way injurious to third parties. Content should additionally not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. In posting a review, visitors must not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right to (but are not obliged to) edit or remove any review content.

Juckes of Worcester Ltd are a company registered in England and Wales (Company No. 4890717) at Limedean House, Suffolk Lane, Abberley, Worcester, Worcestershire, WR6 6BE.  Vat No 803 1132 90. Telephone 01299 890113. Fax 01299 890114. Email [email protected]kesofworcester.co.uk.

Click and Collect

For your convenience we’ve setup a Click and Collect option at checkout, you can then collect your order from our shop, Juckes Fine Wines, Church Villas, Main Road, Ombersely, Worcestershire, WR9 0EW – Tel: 01905 620580 – Email: [email protected] We will contact you to let you know that the items are ready to collect.